Refund Policy

Effective Date: May 2026

Prepaws aims to provide a reliable and professional booking experience for pet owners.

Refund Eligibility

  • Duplicate payment
  • Failed appointment fulfillment
  • Billing errors
  • Service cancellation by the provider

Non-Refundable Situations

  • Last-minute cancellations
  • Missed appointments
  • Completed services
  • Incorrect booking details submitted by the customer

Refund Processing

Approved refunds are generally processed within 5–10 business days depending on the payment provider.

Contact Information

Prepaws is operated by Affixup LLC.

Address:
2055 Limestone Rd STE 200-C
Wilmington, Delaware 19808

Email:
support@prepaws.com

Phone:
+1 3022149747